Terms of Service (TOS) - Scooper Boot
Last updated: March 28, 2025
Introduction
Scooper Boot is committed to providing professional and reliable pet waste removal services to residential and commercial properties. Our goal is to create a cleaner, healthier, and more enjoyable outdoor environment for pet owners and their families. By using our services, you agree to these terms, which govern all aspects of our operations. Our services are designed to remove pet waste efficiently while ensuring customer satisfaction and environmental responsibility.
Service Agreement
Scooper Boot provides scheduled pet waste removal services that include routine cleanups, one-time services, and additional sanitation options. Our trained professionals ensure that yards, lawns, and other outdoor spaces remain clean and hygienic. We strive to deliver consistent, high-quality service while respecting customer property and privacy. The scope of our services may change depending on factors such as weather conditions, accessibility, and scheduling adjustments. While we make every effort to accommodate customer preferences, service availability is subject to operational feasibility.
Customers are responsible for ensuring safe and unobstructed access to the service area. If our team is unable to access the designated area due to locked gates, aggressive pets, or other barriers, the scheduled service may be skipped without a refund. To maintain a smooth service experience, we encourage customers to notify us of any potential issues that may interfere with our ability to complete a scheduled visit. In cases where ongoing accessibility problems arise, Scooper Boot reserves the right to discontinue services at our discret
Pricing and Payment Terms
Scooper Boot offers flexible pricing options based on the size of the area to be serviced, the frequency of service, and any additional cleaning requirements. Our pricing structure ensures that customers receive fair and transparent rates without hidden fees. Payment for services is required in advance unless alternative arrangements have been made. Accepted payment methods include credit cards, debit cards, and electronic payment systems.
Customers who fail to complete a scheduled payment may experience service interruptions until the outstanding balance is resolved. Late payments may be subject to additional fees, and repeated payment failures may result in service termination. It is the customer's responsibility to ensure that billing information is up to date and that sufficient funds are available for scheduled payments. Scooper Boot reserves the right to adjust pricing and payment policies as needed, with prior notification provided to existing customers.
Cancellation and No-Refund Policy
Cancellations must be made at least twenty-four hours before the scheduled service to allow for proper adjustments to our service routes. Failure to cancel within this timeframe may result in the full service charge being applied. To request a cancellation, customers should contact our support team via email, phone, or our online customer portal.
Scooper Boot maintains a strict no-refund policy. Once payment has been processed, it is non-refundable, regardless of the timing of cancellation or dissatisfaction with the service. This policy ensures that our team can plan and allocate resources effectively without disruptions. While we do not offer refunds, customers may request a service reschedule within the permitted guidelines. If an issue arises during a service visit, we encourage customers to reach out to us, and we will make every effort to address their concerns within our service capabilities.
SMS and Email Communications
By providing your phone number and email address, you consent to receive service-related communications from Scooper Boot, including appointment reminders, updates, and promotional messages. These communications help ensure a smooth service experience and keep customers informed about any changes or special offers.
Message frequency may vary based on service schedules and promotional campaigns. Standard messaging and data rates may apply. Customers can opt out of marketing messages at any time by replying STOP to SMS communications or using the unsubscribe link in emails. Service-related messages such as appointment confirmations and payment reminders will continue to be sent as needed to facilitate service delivery.
Liability and Disclaimer
Scooper Boot is dedicated to providing safe and efficient pet waste removal services. However, we are not responsible for any incidental damage to landscaping, grass, or outdoor surfaces caused by normal service operations. Our services are limited to pet waste removal and do not include hazardous waste disposal, excessive debris cleanup, or repairs to damaged property.
Customers are responsible for ensuring that their property is safe for our service personnel. This includes securing aggressive pets, removing hazards, and ensuring clear pathways to the service area. If a service visit cannot be completed due to unsafe conditions, the appointment may be skipped without a refund.
By using Scooper Boot’s services, customers agree to hold us harmless against any claims, damages, or liabilities arising from service use, including but not limited to injuries, property damage, or disputes related to service performance. Our liability is limited to the value of the service provided, and we do not assume responsibility for issues beyond our control.
Privacy Policy and Data Use
Scooper Boot values customer privacy and is committed to protecting personal information. Any data collected during the booking process is used solely for service fulfillment, customer communication, and operational improvements. We do not sell, trade, or share customer information with third parties without explicit consent.
Customers can review and update their personal information by contacting our support team. While we take all reasonable precautions to safeguard customer data, we cannot guarantee absolute security due to the inherent risks of online transactions. By using our services, customers acknowledge and accept these risks.
Modifications to Terms of Service
Scooper Boot reserves the right to update or modify these Terms of Service at any time. Changes will be communicated through our website, email notifications, or other appropriate channels. Continued use of our services after any modifications indicates acceptance of the revised terms. Customers are encouraged to review these terms periodically to stay informed about any updates.
Contact Us
For any questions, concerns, or service inquiries, customers can contact us through the following channels:
Email: [email protected]
By using Scooper Boot’s services, customers acknowledge that they have read, understood, and agreed to these Terms of Service. These terms ensure transparency, reliability, and a positive service experience for all customers.
